image
image

Appointment And Policies

Spa services are guaranteed with a credit card at time of booking. A 24-hour notice is required for all cancellations. If an appointment is cancelled within less than 24 hours, or if there is a no-show the day of the appointment, a 50% service fee will be posted to the credit card under which the appointment was booked. We invite you to arrive at least 20 minutes prior to your first scheduled spa appointment to change and enjoy a beverage, or to just relax and prepare for your treatment. As a courtesy to the next guest, treatments will end on time regardless of whether they began late due to late arrival.

If you are a "first time" client, please complete and bring with you our client intake form.

Please make outside arrangements for your children. Children are not allowed in the spa without an appointment.

In order to provide a peaceful spa experience, we do not permit alcohol, pagers, cell phones or smoking anywhere in La Vita Bella. Guests must be at least 12 years old, and guests under 18 must be accompanied by an adult. Little Diva Day parties, for girls 6 - 12 years of age, will be scheduled during specially reserved business hours Sunday through Fridays only.

La Vita Bella Day Spa is not responsible for any lost or stolen items.

Pregnancy Safety Policy

Please note that no body treatments will be performed during pregnancy. Our prenatal massages are compared to a 'side laying' swedish massage.  We will not perform any deep tissue, reflexology, aromatherapy or pressure point techniques during any prenatal massage sessions. We advise you to seek the consent of your doctor prior to receiving any spa treatments.

Gratuities

We want your experience at La Vita Bella to be relaxing and enjoyable. Gratuities are always left to the discretion of our clients. Our check-out desk will be happy to process your gratuities. Unless noted, gift certificates for our spa packages do not include gratuities.

Cancellations

To ensure your preferred appointment times and to allow our therapists to prepare an individualized experience for you, spa services are guaranteed with a credit card or gift certificate number at time of booking. A 24-hour notice is required for all cancellations so that we may have the opportunity to offer that time slot to another client. If an appointment is cancelled within less than 24 hours, or if there is a no-show the day of the appointment, you will be charged 50% of the full value of the scheduled appointment(s) which will be posted to the credit card under which the appointment was booked.  Please note ~ spa packages, parties & multiple service bookings require a 48 hour notice for all cancellations/rescheduling.

Payments

We accept Visa, MasterCard, American Express, Discover, La Vita Bella gift certificates, Spa Finder gift certificates, checks or cash. Please keep in mind, Spa Finder gift certificates possess no cash value and may be used for services and produts only. SpaFinders can not be used for gratuity, cash back or specials. Any leftover balance will be forfeited or may be entitled to a gift certificate to La Vita Bella Day Spa for future regular priced products or services.

Purchase five of any SINGLE service and receive the sixth service free. All five treatments must be purchased at one time. (Not including specials & packages)

La Vita Bella Day Spa Gift Certificates can be purchased for any monetary amount, or a certain service or package. You may use your gift certificate toward any service you want. In the event of a price increase, if your gift certificate specifically names a particular service, we will honor the purchase price for up to six months after the price change. All gift certificates, whether printed or handwritten, need to be turned in at checkout for redemption. If you can not provide a physical copy of your gift certificate at check out, you will have to pay by some other means and are welcome to use your gift certificate on your next visit.

Gift Certificates

The Gift Certificate is a prepaid payment device that when purchased, can be loaded with a fixed dollar or specified service or spa package. K.S.A. 50-6,108 states that gift cards / certificates have an expiration of 5 years, however, a merchant shall may charge a fee against the balance of a gift card until after 12 months have passed from the date of purchase. We encourage you to use your La Vita Bella gift certificate soon! While you may leave available funds, as defined herein, on the gift certificate as long as you wish, starting 12 months and one day after the date your gift certificate was purchased, and subject to applicable law, we will deduct a monthly service fee of $2.50 from your available funds. Any donated gift certificates given by La Vita Bella Day Spa possess no cash value and expire in 6 months from date of event. In the event of a price increase, your package or service item is guarenteed for 12 months. After the 12th month, new price will be charged and there may be a small balance left.

La Vita Bella Day Spa Gift Certificates can be purchased for any monetary amount, or a certain service or package. You may use your gift certificate toward any service you want. In the event of a price increase, if your gift certificate specifically names a particular service, we will honor the purchase price for up to six months after the price change. All gift certificates, whether printed or handwritten, need to be turned in at checkout for redemption. If you can not provide a physical copy of your gift certificate at check out, you will have to pay by some other means and are welcome to use your gift certificate on your next visit.

Lost Or Stolen Certificates

If your Gift Certificate is lost, stolen or used improperly, contact us immediately at the Customer Service Number. You must provide the Gift Certificate number and other identifying details. We cannot provide a replacement Certificate if you do not have your Gift Certificate number available. If our records show that there are still Available Funds remaining on the Gift Certificate, we will cancel the Gift Certificate and send you a replacement Certificate. Subject to applicable law, when replacing a lost or stolen Gift Certificate, we will deduct a $4.95 replacement Certificate fee from your Available Funds.

Discounts, Coupons And Promotional Offers

La Vita Bella Day Spa does not double discount any services or products.  We will honor any coupon, discount or promotion toward any regular priced service or product as long as the the offer is not expired or distorted.  Any 'pre-book' offers given apply to the original set of appointments at time of initial booking with the exception of specials or packages.  Any services added after initial booking will be a regular price.